To view the software license details, Select Assets tab -> Software License under Assets block. ManageEngine
Log into ServiceDesk Plus using an account with privileges.
Unlike traditional license keys (alphanumeric codes), ManageEngine uses an (e.g., license.xml or SDP_license.xml ). This file contains:
dropdown menu at the top right of the dashboard and select the Upload File : In the License window, click the
: Remove the default "Administrator" account to free up one technician license if you plan to use a different admin account.
Using cracked, altered, or unverified XML files introduces critical infrastructure risks:
Before we dig into the specifics of XML files, it's important to understand the big picture: .
By default, the license file is named , though the exact name can sometimes vary. When you purchase a license from ManageEngine (or receive a trial), you will typically receive this XML file, sometimes packaged with other required files.
If the license does not apply immediately, restart the ManageEngine ServiceDesk Plus service via your server's services management console ( services.msc on Windows or run.sh on Linux). Troubleshooting Common XML License Errors
You can create a maximum of 15 instances (e.g., IT, HR, Facilities) under the ESM module.
Licensing in ServiceDesk Plus is based on two core metrics: the number of (IT assets) and the number of technician logins .