This disables the "Reliability detection" feature that turns off the filter during ISP instability. support.keriocontrol.gfi.com 3. License & Maintenance Expiry The Web Filter is a subscription-based module. If your Software Maintenance has expired, the module may deactivate. License Tile to verify the status.
Ensure is checked and the time zone is correct. Even a five-minute discrepancy can cause the Web Filter to show as "not activated." 6. Update to the Latest Version
Log into your Kerio Control console using a tool like PuTTY . Navigate to the Directory: cd /opt/kerio/winroute Use code with caution. Copied to clipboard Run the Update Command: ./tinydbclient "update SiteFilter set DetectReliability=0" Use code with caution. Copied to clipboard Restart the Service: /etc/boxinit.d/60winroute restart Use code with caution. Copied to clipboard Secondary Fixes & Prevention This disables the "Reliability detection" feature that turns
When managing an enterprise network with , encountering the error "Kerio Control Web Filter is not activated, categorization is disabled" can severely expose your local network. This critical warning signifies that Kerio's cloud-based third-party content database (Zvelo) has stopped communicating with your firewall.
For registration and database updates. UDP/TCP Port 53: For DNS resolution. If your Software Maintenance has expired, the module
Before changing technical configurations, ensure your Web Filter subscription is valid. Log in to the . Navigate to Dashboard or Status > Subscription . Locate the Kerio Control Web Filter section.
Before diving into fixes, confirm the exact error by navigating to: Even a five-minute discrepancy can cause the Web
Some common causes of this issue include:
Before jumping into the fixes, it helps to understand why Kerio Control throws this error. The Web Filter relies on a live connection to external databases (such as Cyren or Webroot, depending on your Kerio Control version) to classify websites in real-time.